Refund policy
At Royallify, we want you to feel confident when ordering from us. If there is ever an issue with your order, our team will do our best to make it right.
Damaged or Incorrect Orders
If you receive a product that is damaged, leaking, or incorrect, please contact us at royallify@gmail.com within 24 hours of receiving your order so we can assist you quickly.
To help us resolve the issue, please send:
- Your order number
- Clear photos of the product and packaging
- A short explanation of the problem
Once our team reviews the details, we will arrange a replacement or suitable solution as soon as possible.
Returns
To request a return, please contact us at royallify@gmail.com with your order number and a brief description of the issue.
If your return request is approved, our team will guide you on the next steps and provide instructions on how to proceed.
Items returned without first contacting our support team may not be accepted.
If you have any concerns about a product before ordering, feel free to contact us and we’ll be happy to help.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund request has been approved. In cases where a refund is approved, it will be processed through bank transfer or mobile wallet.
Refund processing may take up to 10 working days depending on the payment method.
Order Cancellations
Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.
Need Help?
Our support team is always here to assist you.
Email: royallify@gmail.com
WhatsApp: +92 336 4800347
You can also reach us through our social media pages:
Facebook: @royallify
Instagram: @royallify.official
TikTok: @royallify
We aim to respond to all inquiries within 24 hours.