Refund policy

At Royallify, we want you to feel confident when ordering from us. If there is ever an issue with your order, our team will do our best to make it right.

Damaged or Incorrect Orders

If you receive a product that is damaged, leaking, or incorrect, please contact us at royallify@gmail.com within 15-days of delivery.

To help us resolve the issue, please send:

  • Your order number
  • Item must be unused & in re-sellable condition with original box & accessories
  • Clear Unboxing video from the moment you open the parcel (without it, damage/DOA claims cannot be accepted)
  • A short explanation of the problem

Once our team reviews the details, we will arrange a replacement or suitable solution as soon as possible.

Returns

To request a return, please contact us at royallify@gmail.com with your order number and a brief description of the issue. 

If your return request is approved, our team will guide you on the next steps and provide instructions on how to proceed. Courier return charges are to be paid by the customer.

Items returned without first contacting our support team may not be accepted.

If you have any concerns about a product before ordering, feel free to contact us and we’ll be happy to help.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund request has been approved. In cases where a refund is approved, it will be processed through bank transfer or mobile wallet.

For COD refunds courier withholds 4% (2% Income Tax + 2% Sales Tax) for the government this is non-refundable.

Refund processing may take up to 15 working days after we receive and verify the product returned. 

Example (COD refund): Rs 10,000 − Rs 300 (pickup) − Rs 400 (4% tax) = Rs 9,300 refunded.

Example (Prepaid refund): Rs 10,000 − Rs 300 (pickup) = Rs 9,700 refunded.


Condition mismatch rule: If received condition differs from your unboxing video (used/missing parts/misuse/not re-sellable), the claim is rejected and the item is returned; standard courier charges apply.

Replacement Policy

Eligibility (within 15 days of delivery)
  • Manufacturing defect / Dead on Arrival: visible in your unboxing video.
  • Wrong item: as shown in your unboxing video.
Process
  • Reach out to us at our WhatsApp or email with your Order ID + videos.
  • We arrange pickup & swap: you pay one-side courier; we cover the other side.
  • Hand over the original item (box & accessories) at pickup; replacement arrives in the swap.
  • Evaluation rule: If our team rejects due to misuse, missing parts, or no valid unboxing video, no replacement is issued; item is returned (standard courier charges apply).
Example (Replacement): Order Rs 8,000 → You pay Rs 200 (your side courier) → We cover the other side → No other deduction for approved replacement.

Order Cancellations

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Need Help?

Our support team is always here to assist you.

Email: royallify@gmail.com
WhatsApp: +92 336 4800347

You can also reach us through our social media pages:

Facebook: @royallify
Instagram: @royallify.official
TikTok: @royallify

We aim to respond to all inquiries within 24 hours.